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While the Birdsafe Store stands behinds the products we offer, issues regarding product quality and issues surrounding food items rejected by birds are manufacturer issues with each manufacturer handling them differently. We are happy to contact the manufacturer directly on your behalf regarding such issues, but any refunds/credits/replacement of items is dependent on the manufacturer refunding us for the items before we can refund our customers, and in most cases shipping costs are not refundable. Please contact us on a case-by-case basis with any issues regarding product quality.
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