It is vitally important that you follow the following steps when ordering:
1. Review your shopping cart before hitting that final checkout button -- make sure you are ordering the items you indeed want.
2. Make sure your shipping information is correct, as well as billing information, and that your shipping method is correct.
3. After placing the order, make sure you receive a confirmation email and review it for correctness. If you do not receive a confirmation email, or something is wrong, contact us.
4. When you receive your shipping email, once again make sure your order is correct. There is still time to fix it perhaps if you contact us IMMEDIATELY. Once packages are picked up at about 4:30pm EST, ti's too late.
If you do receive something that is not wrong, we want to make sure you get the correct items, but you must understand that we cannot be responsible for any shipping charges in replacing or re-ordering items that were mistakes by the customer. Joe